Customer Support Specialist, Polish-Speaking

Join us in digitizing our Polish clients as a Customer Support (m/f/d) at our locations, hybrid remotely based on your preference.
new job q.beyond ibérica

Work with us – a leading provider of cloud, SAP, and IoT services, and shape future-proof IT solutions for our corporate clients.


  • Basic Troubleshooting: You’ll assist users in diagnosing and resolving common hardware and software problems, such as password resets, email configuration, printer issues, and software installations.
  • User Support: Provide excellent customer service by answering phone calls, emails, or chat messages from end-users who require assistance. You may need to follow predefined scripts or knowledge base articles.
  • Documentation: Keep detailed records of user issues, troubleshooting steps, and resolutions in a ticketing system.
  • Escalation: When you can’t resolve an issue at the Level 1 support stage, you’ll escalate it to Level 2 or Level 3 support specialists.
  • Software Support: Offer guidance on how to use standard software applications, troubleshoot application issues, and assist with software updates.


  • Native/fluent in Polish
  • High level of English – another European language would be a plus
  • Strong communication and customer service skills.
  • Training or experience in Tech incidences is a plus.


  • Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
  • Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
  • Look into the future: Work with the latest technologies and the constant innovations
  • Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
  • Feel well taken care of: We provide you a company healthcare program.
  • Unplug and relax: 30 days of vacation
  • Please note that this position is Remote but within Spanish territory.

Please send us your application. We are looking forward to meet you!!!

Let’s make things happen

We are actively looking for talented individuals who are passionate about driving digital transformation and making a significant impact.

If you’re ready to join our innovative team and shape the future with us, take the first step by leaving your contact information and uploading your CV using the form on the right.

Unleash your potential with us