BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION
Work with us – a leading provider of cloud, SAP, and IoT services, and shape future-proof IT solutions for our corporate clients.
DRIVING SAP SOLUTIONS. SUPPORTING CUSTOMERS
YOUR RESPONSIBILITIES:
- Basic Troubleshooting: You’ll assist users in diagnosing and resolving common hardware and software problems, such as password resets, email configuration, printer issues, and software installations.
- User Support: Provide excellent customer service by answering phone calls, emails, or chat messages from end-users who require assistance. You may need to follow predefined scripts or knowledge base articles.
- Documentation: Keep detailed records of user issues, troubleshooting steps, and resolutions in a ticketing system.
- Escalation: When you can’t resolve an issue at the Level 1 support stage, you’ll escalate it to Level 2 or Level 3 support specialists.
- Software Support: Offer guidance on how to use standard software applications, troubleshoot application issues, and assist with software updates.
WHAT YOU BRING:
- Native/fluent in French
- High level of English – another European language would be a plus
- Strong communication and customer service skills.
- Training or experience in Tech incidences is a plus.
FEELING SATISFACTION. ENJOYING ADVANTAGES.
WHAT WE OFFER:
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation
- Please note that this position is Remote but within Spanish territory.
Please send us your application. We are looking forward to meet you!!!
